CASE STUDY 6: Failure Analysis

Client Profile: Major Mining Contractor

The Problem: The client had an ongoing failure with a machine component which was not recognised by the supplier.

The Goal: To help the client identify the exact cause of failure so their dispute can be resolved.

The Solution: Callcott and Downey took the component in question, and conducted a multitude of tests to find out the exact cause of failure. This included a chemical analysis, hardness testing and assessing visible damage to establish if it was a manufacture or workload issue. After finishing an extensive failure analysis, the component was returned along with a full report to the client to use at their discretion.

The Result: The client was able to prove without a doubt that the failure was caused by a flaw in the design of the actual component, resulting in their repair being covered by warranty. Thanks to Callcott & Downey, the client was able to save thousands of dollars in expenses. Callcott’s were also able to offer a design change to the manufacturer to improve safety and eliminate future failures.

IF YOU ARE EXPERIENCING ISSUES WITH HIGH SALINITY, CORROSION, MECHANICAL BREAKAGE, IMPACT DAMAGE, PREMATURE BEARING, PIN, BUSH FAILURE OR ANYTHING ELSE, CALLCOTT & DOWNEY WILL WORK WITH YOU TO ELIMINATE YOUR RECURRING FAULTS, RESULTING IN MASSIVE ONGOING SAVINGS!